Shipping & Returns
Everything here applies to orders placed on hairstickshaven.com and shipped within the United States. All prices are in US dollars.
Where We Ship
We ship to addresses in the United States, including PO boxes and APO/FPO addresses. We do not ship outside the US yet, so checkout will not return a rate for an address elsewhere.
What Shipping Costs
Standard shipping is free on every order. No minimum, no threshold, and no handling fee added at the last step.
At checkout you may also be offered Safe Deliver for $4.90. It is entirely optional. Everything below about damaged, lost and incorrect orders applies to your order either way.
How Long It Takes
Orders arrive within 7 to 15 days. That is the whole journey, from the moment you place the order to the moment it lands — preparation and dispatch included, not transit alone.
Tracking
You get a confirmation email when the order goes through, and a second email with a tracking number once it is dispatched. If five days pass with no tracking email, check your spam folder first, then write to us with your order number.
If Your Order Arrives Damaged
Email us within 14 days of delivery with your order number and a photo of the damage. We will replace the piece or refund it — your choice — and you do not need to send anything back.
If Your Order Never Arrives
If tracking has not moved for 14 days, or the 7-to-15-day window has passed with nothing delivered, write to us with your order number. We will look into it with the carrier. If the parcel is confirmed lost, you get a replacement or a full refund, again your choice.
If You Receive the Wrong Piece
Send us a photo and your order number within 14 days of delivery. We ship the correct piece at no cost and you keep the one that turned up by mistake.
If the Address Was Wrong
If a parcel comes back to us because the address was incomplete or incorrect, we will email you to confirm a corrected address and reship it. If you would rather not, we refund the order instead.
Returns
Thirty days, and you keep the piece
You have 30 days from delivery to ask for a refund, for any reason or none. Email us with your order number and, if you feel like it, one line about what did not work — we read them and they shape what we stock next.
We do not ask you to ship the piece back. Our pins cost $19.90 to $29.90, and returning one across an ocean costs more than the pin. So we refund you and you keep it. Wear it, give it away, keep it in a drawer. That is genuinely the end of it.
We know this is not how most stores do it. It is simply the only version that is honest about the arithmetic, and it saves everyone a pointless parcel.
What we do not refund
- Requests made more than 30 days after delivery
- Gift cards
- Pieces broken by misuse after they reached you — dropped, crushed, left in water, pulled apart
When the money comes back
Once we confirm the refund, it goes to your original payment method within 5 business days. Your bank or card issuer usually needs another 3 to 7 business days before it shows on your statement. You get an email the moment we send it.
Exchanges
We do not run exchanges. Ask for a refund on the piece you have and place a new order for the one you want — the new pin ships straight away instead of waiting on paperwork.
Cancelling an Order
Write to us as early as you can. If the order has not been dispatched we cancel it and refund in full. If it has already gone out, it falls under the 30-day policy above — and since you do not have to return anything, that comes to the same result.
Sales Tax
Any sales tax that applies to your state is calculated at checkout and shown before you pay. There is nothing further to settle on delivery.
Questions
Email hairstickshaven@gmail.com with your order number. We reply within 24 hours, seven days a week.
These terms sit alongside our Refund Policy and Terms of Service. Where they overlap, the version that is better for you is the one that applies.